Boiler repairs in Newcastle from a local Gas Safe engineer
No heating or hot water? Tell us what's happened and we'll pass it to one Gas Safe engineer who works your side of Newcastle. They'll ring you back, tell you what it'll cost, and you decide. It's free to use us.
- Gas Safe ID you can check before they start
- Price agreed before any work starts
- Free to use, you pay the engineer directly
Photo: Cheltenham Terrace, Heaton, Newcastle - geograph.org.uk - 7600100 by habiloid, CC BY-SA 2.0
How it works
Tell us what's wrong
Ring us or fill in the form with your postcode and what's going on.
A local engineer rings you
We pass it to one Gas Safe registered engineer who covers your area, not a list of firms.
You get a price first
They quote before any work starts. You decide, and you pay them directly.
What we can help with
Boiler repair
Boiler not firing, losing pressure, showing a fault code or making a racket.
From £150No heating or hot water
Cold radiators, no hot water, or both. Usually the most urgent call-outs.
From £80Boiler service
Annual service to keep your warranty valid and catch faults early.
From £75New boiler quotes
Old boiler on its last legs? Get a fixed quote for a replacement.
From £1,500Landlord gas safety certificates
CP12 gas safety checks for rented homes, HMOs and student lets.
From £60Something else?
Not sure what you've got? Tell us what's going on and we'll find the right engineer.
Get a call backWho we pass your job to
We don't send your details round lots of firms. Every engineer we work with has to meet these.
- Gas Safe registered, with an ID card you can check before they start
- Carries public liability insurance
- Based on Tyneside, not a national call centre
- Gives you a price before starting any work
What it usually costs
Typical UK prices in 2026 from published cost guides, including VAT where charged. Evenings and weekends cost more. Your engineer always confirms the price before starting any work.
| Call-out and diagnosis (weekdays) | £60 to £120 |
|---|---|
| Common repair (pump, diverter valve, fan, PCB) | £150 to £450, parts included |
| Frozen condensate pipe fix and lagging | £60 to £150 |
| Annual boiler service | £75 to £120 |
| Landlord gas safety certificate (CP12) | £60 to £100 |
| New combi boiler, supplied and fitted | £1,500 to £3,500 |
Help you might be entitled to
Some households can get a broken boiler repaired or replaced for free, a free gas safety check, or money off their heating bills. We checked each scheme on the official websites on 7 November 2026. We're a private referral service, not part of any council or government scheme.
Free boiler repair or replacement
The LEAP boiler scheme helps homeowners on a low income whose gas boiler has stopped working, where someone at home is 65 or over, or under 5. It works by referral, so ask Newcastle City Council's energy team or call LEAP free on 0800 060 7567.
LEAP boiler scheme (opens in a new tab)Free yearly gas safety check
Your gas supplier may check your gas appliances for free if you own your home, get a means-tested benefit, and either live with a child under 5, or are disabled, chronically ill or of State Pension age and live alone or with others who are.
Citizens Advice on extra support from your supplier (opens in a new tab)Insulation and heat pump grants
Warm Homes: Local Grant pays for insulation, heat pumps and solar panels in homes rated EPC D to G, usually where household income is £36,000 or less. It doesn't cover gas boilers.
Warm Homes: Local Grant on GOV.UK (opens in a new tab)£150 off your electricity bill
The Warm Home Discount is usually paid automatically this winter if you get Universal Credit, Housing Benefit, income-related ESA or Pension Credit.
Warm Home Discount on GOV.UK (opens in a new tab)Areas we cover
- JesmondNE2
- HeatonNE6
- SandyfordNE2
- GosforthNE3
- FenhamNE4
- Newcastle city centreNE1
- BykerNE6
- WalkerNE6
- KentonNE3
- Benwell and ElswickNE4
- GatesheadNE8, NE9, NE10
- Low FellNE9
- WallsendNE28
- Whitley BayNE25, NE26
- North Shields and TynemouthNE29, NE30
Helpful guides
- Common boiler fault codes and what they mean
- Why is my boiler losing pressure?
- Boiler not working? 6 checks before you call an engineer
- What happens in a boiler service (and do you need one?)
- Why are my radiators cold at the top or bottom?
- Free help with boilers and heating in Newcastle
- How to thaw a frozen boiler condensate pipe
- Landlord gas safety certificates (CP12) in Newcastle
- No hot water but the heating works? Common causes
- Should I repair or replace my boiler?
Questions people ask
Can't see your question? Ring 07380 307279 or ask for a call back.
Is this service free to use?
Yes. You don't pay us anything. The engineer we pass your job to gives you their price, and you only pay them if you go ahead.
Who will actually do the work?
An independent, Gas Safe registered engineer who covers your area. You can check any engineer's Gas Safe ID on the Gas Safe Register website before they start work.
How fast will someone call me?
Usually within the hour during working hours. For urgent jobs, ringing us is the quickest way to get through.
Do you share my details with lots of companies?
No. Your enquiry goes to one local engineer, not a list of firms.
Can I get a free boiler or a grant?
Some households can. Homeowners on a low income whose gas boiler has stopped working, with someone at home aged 65 or over or under 5, may get it repaired or replaced through the LEAP boiler scheme. There are also grants for insulation and heat pumps, a free yearly gas safety check for some people, and £150 off your electricity bill if you get certain benefits. Our guide to free help with boilers and heating lists them all, with links to apply.
I can smell gas. What should I do?
Don't use us. Call the National Gas Emergency number on 0800 111 999 straight away, open windows, don't use switches or flames, and leave the property if you feel unwell.
Boiler problem right now?
Tell us what's going on and one local engineer will ring you back with a price. It's free to use us.